Frequently Asked Questions

About Softberry

1. What is Softberry?
Softberry is a B2B procurement platform that helps businesses source Printing, Signage, Branding, Packaging, Corporate Gifting, Merchandise and other business supplies through a professionally managed procurement process.

2. Who can buy from Softberry?
Softberry primarily serves businesses, corporates, MSMEs, startups, institutions, government organisations, educational organisations and other professional buyers.

3. How is Softberry different from a traditional printer or supplier?
Instead of depending on a single production facility, Softberry connects each requirement with suitable production partners based on product, location, capacity, quality, price and delivery timeline.
Softberry manages the complete process—from requirement understanding and quotation to production, quality checks, dispatch and coordination.

4. Does Softberry manufacture all products itself?
Softberry follows an asset-light procurement model. Orders may be executed through Softberry's own managed resources or suitable verified production partners, depending on the product and delivery location.

5. Which products can I buy from Softberry?
Major categories include:
a. Printing & Promotional Material
b. Signage & Branding
c. Corporate Gifting
d. Packaging
e. Apparel & Uniforms
f. Exhibition & Event Material
g. ATL & BTL Branding
h. Promotional Merchandise
i.  Office & Business Supplies
j.  Customized Products

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Ordering
6. How can I place an order?
You can place an order directly through softberry.in or submit an enquiry for customized requirements.
For special requirements, simply share the product, quantity, specifications, artwork and delivery location. Our team will assist you with the next steps.

7. What information should I provide for a quotation?
For faster and more accurate pricing, please provide:
a. Product name
b. Quantity
c. Size/specification
d. Material
e. Printing/branding requirement
f.  Artwork or reference image
g. Delivery location
h. Required delivery date

8. Can I order customized products?
Yes. Customization is one of Softberry's core services.
Products can be customized based on size, material, printing, colour, branding, finishing, packaging and other requirements.

9. What is a Preorder product?
Preorder is designed for products where the final specification, price or delivery cost cannot be confirmed instantly online.
It is commonly used for customized signage, printing, gifting, packaging, promotional products and installation-related requirements. (Softberry)

10. Why do some products show “Request Quote” or “Preorder” instead of a fixed price?
Customized B2B products can vary significantly based on quantity, size, material, printing method, finishing, delivery location and installation requirements.
Therefore, Softberry confirms the exact requirement before providing the final commercial offer.

11. Can I order products that are not listed on the website?
Yes. If you cannot find a product on softberry.in, submit your requirement through the enquiry form. Our procurement team can check availability and sourcing options for you.

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Pricing & Payments
12. How does Softberry determine pricing?
Pricing is based on the final product specification, quantity, production method, customization, delivery location, installation requirement and applicable taxes.

13. Are the prices displayed on the website final?
Prices of standard products may be displayed directly.
For customized or Preorder products, the final price is confirmed after reviewing the complete specification and delivery requirement.

14. Can I get bulk-order pricing?
Yes. Softberry specializes in B2B and bulk procurement. Pricing may vary according to quantity and specification, so larger requirements can be submitted for a customized quotation.

15. Does Softberry provide GST invoices?
Yes. Applicable orders are invoiced with GST as per prevailing regulations and the transaction details.

16. What payment methods are available?
Available payment options are displayed during the order or quotation process and may include online payment and bank transfer.
Payment terms for approved corporate customers may be governed by mutually agreed commercial terms.

17. Can corporate customers get credit terms?
Credit terms may be available to eligible and approved corporate customers subject to commercial approval and agreed payment conditions.

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Artwork & Customization
18. Can Softberry help with artwork?
Yes. Depending on the project, our team can assist with artwork preparation, resizing or production-ready adaptations.
Any applicable design charges are communicated before proceeding.

19. Which artwork file format should I provide?
For the best printing result, vector or high-resolution files are preferred.
Common formats include:
a. AI
b. CDR
c. EPS
d. PDF
e. High-resolution PNG/JPG
Our team will inform you if any corrections are required before production.

20. Will I receive artwork approval before production?
For customized products where artwork approval is required, production begins after the applicable artwork/specification approval process is completed. Customers should carefully check spelling, size, colour, logo, contact details and other information before approving artwork.

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Production, Quality & Delivery
21. How does Softberry maintain product quality?
Softberry follows a structured procurement and execution process that can include specification confirmation, production monitoring, quality checks and dispatch verification depending on the nature of the project.

22. Does Softberry deliver across India?
Yes. Softberry supports B2B procurement and execution across multiple locations in India through its distributed production and seller network.

23. Can Softberry execute one order at multiple locations?
Yes. Softberry can manage multi-location requirements through centralized coordination and suitable production partners across different locations.
This is particularly useful for national campaigns, retail branding, branch requirements and corporate rollouts.

24. Can you dispatch the same order to multiple addresses?
Yes. Multi-location dispatch can be planned based on the quantity breakup, destination details, timelines and logistics requirements shared before production.

25. How long does delivery take?
Delivery timelines vary according to product, quantity, customization, production process, delivery location and installation requirement.
The expected timeline is communicated during order confirmation.

26. Do you provide installation for signage and branding?
Installation support is available for applicable signage, branding and on-ground execution projects.
Please provide the exact location, size and site details while submitting the enquiry so installation requirements can be evaluated.

27. Can I track my order?
Order and project updates are communicated during execution. Tracking details are shared whenever applicable after dispatch.

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Samples & Large Orders
28. Can I request a sample before placing a bulk order?
Samples may be available for selected products.
Sample availability, customization, charges and courier costs depend on the product and requirement.

29. Can Softberry manage large corporate rollouts?
Yes. Softberry is designed for B2B projects requiring centralized procurement with execution across multiple products, vendors or locations.
Requirements can be managed under a coordinated execution process.

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Changes, Cancellation & Returns
30. Can I change my order after confirmation?
Changes may be possible before production begins.
Once customized production has started, changes may involve additional cost or may not be possible. Please inform the Softberry team immediately if a modification is required.

31. Can customized products be returned?
Customized products are manufactured against approved specifications and therefore may be subject to different return conditions than standard products.
Customers should refer to the applicable Return Policy before placing an order.

32. What should I do if there is a quality issue?
Please contact Softberry immediately with the Order/Deal reference and clear photographs or videos explaining the issue.
Our team will review the matter according to the applicable quality and issue-resolution process.

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Corporate Procurement
33. Can Softberry become our company's regular procurement partner?
Yes. Businesses can work with Softberry for recurring requirements across printing, branding, signage, packaging, gifting, promotional merchandise and related categories.

34. Can we have one point of contact for multiple requirements?
Yes. Depending on the nature and volume of business, Softberry can provide coordinated account support so multiple products and locations can be managed through a common point of contact.

35. Can Softberry execute recurring monthly requirements?
Yes. Recurring requirements can be planned based on approved specifications, quantities, delivery schedules and commercial terms.

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Sellers & Business Partners
36. Can manufacturers and service providers sell through Softberry?
Yes. Eligible printers, manufacturers, fabricators, distributors and service providers can apply to become Softberry sellers or production partners, subject to the applicable onboarding and verification process.

37. Does Softberry work with local sellers?
Yes. The distributed seller network allows Softberry to identify suitable production resources closer to the delivery location wherever commercially and operationally suitable.

38. Can I become a referral or affiliate partner of Softberry?
Where the relevant partnership programme is available, businesses or individuals can register or contact Softberry to understand referral or affiliate opportunities and applicable terms.

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Support
39. How can I contact Softberry?
You can contact Softberry through:
Website: softberry.in
Email: info@softberry.in
WhatsApp / Phone: +91 70242 33124

40. What are Softberry's support hours?
The current contact hours displayed on softberry.in are 10:00 AM to 6:00 PM.

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Still Have a Question?
Can't find what you're looking for?
Share your requirement with us and let Softberry take care of the sourcing, production and execution.
Tell us what you need → Get the right solution → Approve → We execute.
One Partner. Multiple Products. Pan-India Execution.