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Helpline: +91 70242 33124

Shipping Poilicy

Shipping Policy – Softberry

At Softberry, we ensure safe and timely shipping of all orders across India.

Customized Products:
Most products are customized as per client requirements. Therefore, shipping timelines depend on design approval, production time, and location.
Dispatch Timeline:
Orders are dispatched only after final artwork approval and full or agreed payment confirmation. Estimated dispatch time is shared at the time of order confirmation.
Shipping Charges:
Shipping charges, if applicable, are calculated based on product size, weight, and delivery location and will be communicated before order confirmation.
Logistics Partner:
We use trusted third-party courier and transport services for delivery. Delivery timelines may vary based on the courier partner and location.
Tracking Details:
Once dispatched, shipment tracking details will be shared with the customer via WhatsApp, email, or SMS.
Delay Policy:
Softberry is not responsible for delays caused by courier companies, natural calamities, strikes, or any unforeseen circumstances.
Damage During Transit:
If any product is received in damaged condition, the customer must inform us within 24 hours of delivery along with photos or videos for verification.
Partial Shipments:
In some cases, orders may be shipped in multiple parts depending on production or stock availability.
Real-Time Shipping Updates:
Customers can message or WhatsApp us anytime for real-time shipping and dispatch updates, as we work on customized requirements.

Ordering with Softberry is simple and effortless-

Softberry simplifies B2B printing, branding, signage, packaging, and corporate gifting with a process that is transparent, reliable, and fully managed end-to-end. Clients can easily share their requirements through our website, email (info@softberry.in), or WhatsApp (+91 70242 33124). Our expert team carefully refines every specification to ensure complete clarity and accuracy before execution.

Each enquiry is instantly matched with the most suitable sellers from our verified Pan-India partner network, ensuring competitive pricing and accurate delivery timelines. Once the order is approved, Softberry takes complete ownership of the execution—from production and quality control to packaging and dispatch—while keeping clients informed at every stage with real-time updates.

With dedicated account support, continuous coordination, and SLA-based delivery commitments, Softberry ensures that every order is delivered exactly as promised. Our operations are supported by regional offices in Indore, Noida, Gurugram, and Bengaluru, enabling us to serve clients efficiently across India. Softberry makes B2B procurement fast, efficient, and truly stress-free.

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Softberry is a smart B2B procurement and printing partner helping businesses simplify their branding, marketing, and corporate supply requirements. With a network of over 1,000 verified sellers, we deliver high-quality printing, packaging, signage, merchandise, and customised branding products. We manage the complete fulfilment process—from enquiry understanding, specification refinement, and seller coordination to production, quality checks, packaging, and dispatch—ensuring accuracy and timely delivery. Guided by the principle “Client is King, and Sellers are Growth Partners,” Softberry focuses on transparency, consistent quality, and reliable execution. We are committed to making sourcing smarter, faster, and more efficient for businesses across India.

Indore | Noida | Gurugram | Bengaluru