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Helpline: +91 70242 33124

Return Policy Page

1. Order Cancellation Policy

1.1 Before Production Begins

Orders may be cancelled before artwork approval or vendor PO creation.
In such cases, any advance amount will be refunded after deducting administrative or processing charges (if applicable).

1.2 After Artwork Approval / Production Start

Once artwork, specification, or purchase order is approved, cancellation is not permitted.
Any cancellation at this stage will incur 100% production charges, as materials and resources are already allocated.

1.3 Customized / Made-to-Order Items

All printing, packaging, signage, branding, and promotional products are custom-made; therefore:

Cancellations are not allowed after production approval.

2. Refund Policy

2.1 Situations Eligible for Refund

A refund is applicable only if:

Wrong product delivered (not matching order/approved sample).
Major manufacturing defects confirmed by Softberry QC.
Order cancelled by Softberry due to vendor unavailability or production failure.

Refund amount will be processed only after:

Complete inspection
Photo/video verification
Return of delivered material (if required)

2.2 Non-Refundable Situations

Refunds are not applicable in the following cases:

Incorrect specifications/artwork shared by the client
Colour variations within acceptable printing standards
Delays caused by client approval pending
Delay due to logistics partners, weather, strike, or force majeure
Minor variations in size, colour, material, or finishing common to printing processes
Change of mind after production approval

3. Replacement Policy

Softberry may offer replacement or re-production if:

Quality issues are verified by our QC team
Product does not match the approved sample or specification

Replacements are not offered for:

Incorrect input shared by the client
Issues reported after 48 hours of delivery

4. Reporting an Issue

All claims must be raised within 48 hours of delivery with:

Photos/videos of defects
Order/Deal Number
Invoice copy (if applicable)

Send your claim to:
Email: info@softberry.in

Claims raised after 48 hours will not be eligible for refund/replacement.

5. Processing Time

Refunds, if approved, will be processed within 7–10 business days.
Replacements will be scheduled based on production timelines and material availability.

6. Mode of Refund

Refunds will be issued only via:

NEFT/RTGS bank transfer to the original payer
Credit note (if preferred by the customer)

No cash refunds are provided.

7. Force Majeure

Softberry is not liable for delays, cancellations, or failures caused by circumstances beyond control, including:

Natural disasters
Logistics disruptions
Power failure
Political disturbances
Strikes or lockdowns

8. Final Decision

Softberry reserves the right to make the final decision regarding refunds, cancellations, or replacements after reviewing the case and documentation.

Ordering with Softberry is simple and effortless-

Softberry simplifies B2B printing, branding, signage, packaging, and corporate gifting with a process that is transparent, reliable, and fully managed end-to-end. Clients can easily share their requirements through our website, email (info@softberry.in), or WhatsApp (+91 70242 33124). Our expert team carefully refines every specification to ensure complete clarity and accuracy before execution.

Each enquiry is instantly matched with the most suitable sellers from our verified Pan-India partner network, ensuring competitive pricing and accurate delivery timelines. Once the order is approved, Softberry takes complete ownership of the execution—from production and quality control to packaging and dispatch—while keeping clients informed at every stage with real-time updates.

With dedicated account support, continuous coordination, and SLA-based delivery commitments, Softberry ensures that every order is delivered exactly as promised. Our operations are supported by regional offices in Indore, Noida, Gurugram, and Bengaluru, enabling us to serve clients efficiently across India. Softberry makes B2B procurement fast, efficient, and truly stress-free.

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Softberry is a smart B2B procurement and printing partner helping businesses simplify their branding, marketing, and corporate supply requirements. With a network of over 1,000 verified sellers, we deliver high-quality printing, packaging, signage, merchandise, and customised branding products. We manage the complete fulfilment process—from enquiry understanding, specification refinement, and seller coordination to production, quality checks, packaging, and dispatch—ensuring accuracy and timely delivery. Guided by the principle “Client is King, and Sellers are Growth Partners,” Softberry focuses on transparency, consistent quality, and reliable execution. We are committed to making sourcing smarter, faster, and more efficient for businesses across India.

Indore | Noida | Gurugram | Bengaluru

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