Welcome to Softberry (“we,” “our,” “us”). By accessing or using our website, platform, CRM, or any services offered by Softberry, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using Softberry’s platform and services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please do not use our services.

2. Eligibility

• You must be a registered business, organization, MSME, startup, or authorized corporate representative to transact on Softberry.

• Individuals using the platform on behalf of an organization must be authorized to bind the company to agreements.

3. Services Offered

Softberry provides:

• B2B procurement services

• Printing, packaging, signage, and branding solutions

• Vendor/partner management

• Project execution, quality check, and dispatch services

• Technology-driven enquiry, RFQ, and dynamic pricing workflow

We may update, modify, or discontinue features at any time.

4. User Responsibilities

Users agree to:

• Provide accurate business, billing, shipping, and contact information.

• Share correct specifications, artwork, and order details.

• Avoid fraudulent, misleading, or harmful activities.

• Maintain confidentiality of login credentials.

• Review and approve all artwork/proofs before production.

Softberry is not liable for errors arising from incorrect or incomplete user inputs.

5. Orders & Cancellation

• Orders are processed only after written confirmation and/or advance payment (if applicable).

• Any cancellation after production approval may still incur charges.

• Softberry reserves the right to cancel any order due to quality concerns, unavailability, or vendor issues.

6. Pricing & Payment

• All prices shared are exclusive/inclusive of taxes as specified.

• Payments must be made as per agreed terms, PO, or invoice.

• Delays in payment may result in late fees, delivery hold, or suspension of services.

• For credit orders, standard approval and verification apply.

7. Delivery & Timelines

• Delivery timelines are estimates based on approved artwork, material availability, and vendor TAT.

• Softberry is not liable for delays caused by logistics partners, strikes, weather, or external factors.

• Any special delivery requests must be mentioned before order confirmation.

8. Quality & Claims

• All products undergo QC as per Softberry standards.

• Claims for damages, quantity mismatch, or defects must be raised within 48 hours of delivery with photographic/video proof.

• Softberry’s liability is limited to repair, replacement, or refund (as applicable), not beyond the order value.

9. Vendor (Growth Partner) Terms

Vendors on Softberry agree to:

• Provide accurate quotations, GST details, and PO-based billing.

• Match final production to approved samples.

• Deliver goods on time with proper packaging, photographs, and proof.

• Maintain confidentiality of client and platform data.

• Accept penalties for delays, quality failures, or policy violations.

Softberry may suspend or remove vendors for non-compliance.

10. Intellectual Property

• All artwork, designs, logos, and content shared by clients belong to them.

• Softberry may use non-confidential project photos for portfolio/marketing unless restricted in writing.

• Users must not misuse or reproduce Softberry’s website content, platform features, or technology.

11. Limitation of Liability

Softberry is not liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, business, or reputation

• Errors due to user-provided content or third-party failures

Softberry’s maximum liability shall not exceed the value of the order in question.

12. Confidentiality

All client information, pricing, project data, and vendor details are confidential and will not be shared with third parties except for service execution or legal compliance.

13. Termination

Softberry may suspend or terminate user/vendor accounts for:

• Fraudulent activity

• Non-payment

• Repeated complaints or quality issues

• Violation of terms

Users may also request account termination with written notice.

14. Governing Law

These Terms are governed by the laws of India.
Any disputes shall be resolved under the jurisdiction of courts in Indore, Madhya Pradesh.

15. Contact Information

For queries, reach out to:
Softberry
Email: info@softberry.in