Softberry (“we,” “our,” “us”) is committed to protecting the privacy of our users, clients, vendors, and partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, platform, CRM, or interact with our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details:

• Name, Email address, Phone number

• Company name and business details

• GST, PAN & business registration information

• Billing & shipping addresses

1.2 Usage Data

• IP address

• Browser type & device information

• Pages visited, time spent, and activity logs

1.3 Transactional Information

• Purchase orders

• Quotations & rates

• Invoice details

• Vendor proposals

• Payment-related information (not card details)

1.4 Uploaded Files

• Artwork, images, designs, product data

• Documents shared for verification or project work

2. How We Use Your Information

We use your information to:

• Process enquiries, orders, and transactions

• Improve platform performance and user experience

• Verify identity and prevent fraudulent activities

• Provide customer support

• Send important updates, notifications, and alerts

• Maintain records for legal and accounting compliance

• Enhance vendor management and SLA-based operations

3. Sharing of Information

We do not sell or rent your personal data.

We may share limited information with:

• Verified vendors for fulfilling your orders

• Logistics partners for delivery

• Payment gateways for secure transactions

• Government authorities if legally required

• Internal teams for operations, support, and audit

All partners follow strict confidentiality terms.

4. Data Security

We use industry-standard security measures:

• Encrypted data transmission

• Secure servers

• Access control & internal audits

• File tracking and activity monitoring

However, no system is 100% secure; users must take precautions with passwords and login credentials.

5. Cookies & Tracking

Softberry uses cookies to:

• Improve website performance

• Personalize user experience

• Analyze traffic and usage patterns

Users may control cookies through browser settings, but some features may not work properly if disabled.

6. Data Retention

We retain data only as long as required for:

• Legal compliance

• Active business relations

• Financial record-keeping

• Platform functionality

Users may request deletion wherever legally allowed.

7. User Rights

You may request:

• Access to your personal data

• Correction or update

• Deletion (where applicable)

• Restriction on processing

• Copy of stored data

To exercise these rights, email us at: [Insert Email ID]

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

9. Changes to This Policy

Softberry may update this Privacy Policy at any time.
Continued use of the platform signifies acceptance of the updated policy.

10. Contact Us

For questions related to this Privacy Policy, please contact:
Softberry
Email: info@softberry.in