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Helpline: +91 70242 33124

Privacy Policy Page

Softberry (“we,” “our,” “us”) is committed to protecting the privacy of our users, clients, vendors, and partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, platform, CRM, or interact with our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details:

Name, Email address, Phone number
Company name and business details
GST, PAN & business registration information
Billing & shipping addresses

1.2 Usage Data

IP address
Browser type & device information
Pages visited, time spent, and activity logs

1.3 Transactional Information

Purchase orders
Quotations & rates
Invoice details
Vendor proposals
Payment-related information (not card details)

1.4 Uploaded Files

Artwork, images, designs, product data
Documents shared for verification or project work

2. How We Use Your Information

We use your information to:

Process enquiries, orders, and transactions
Improve platform performance and user experience
Verify identity and prevent fraudulent activities
Provide customer support
Send important updates, notifications, and alerts
Maintain records for legal and accounting compliance
Enhance vendor management and SLA-based operations

3. Sharing of Information

We do not sell or rent your personal data.

We may share limited information with:

Verified vendors for fulfilling your orders
Logistics partners for delivery
Payment gateways for secure transactions
Government authorities if legally required
Internal teams for operations, support, and audit

All partners follow strict confidentiality terms.

4. Data Security

We use industry-standard security measures:

Encrypted data transmission
Secure servers
Access control & internal audits
File tracking and activity monitoring

However, no system is 100% secure; users must take precautions with passwords and login credentials.

5. Cookies & Tracking

Softberry uses cookies to:

Improve website performance
Personalize user experience
Analyze traffic and usage patterns

Users may control cookies through browser settings, but some features may not work properly if disabled.

6. Data Retention

We retain data only as long as required for:

Legal compliance
Active business relations
Financial record-keeping
Platform functionality

Users may request deletion wherever legally allowed.

7. User Rights

You may request:

Access to your personal data
Correction or update
Deletion (where applicable)
Restriction on processing
Copy of stored data

To exercise these rights, email us at: [Insert Email ID]

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

9. Changes to This Policy

Softberry may update this Privacy Policy at any time.
Continued use of the platform signifies acceptance of the updated policy.

10. Contact Us

For questions related to this Privacy Policy, please contact:
Softberry
Email: info@softberry.in

Ordering with Softberry is simple and effortless-

Softberry simplifies B2B printing, branding, signage, packaging, and corporate gifting with a process that is transparent, reliable, and fully managed end-to-end. Clients can easily share their requirements through our website, email (info@softberry.in), or WhatsApp (+91 70242 33124). Our expert team carefully refines every specification to ensure complete clarity and accuracy before execution.

Each enquiry is instantly matched with the most suitable sellers from our verified Pan-India partner network, ensuring competitive pricing and accurate delivery timelines. Once the order is approved, Softberry takes complete ownership of the execution—from production and quality control to packaging and dispatch—while keeping clients informed at every stage with real-time updates.

With dedicated account support, continuous coordination, and SLA-based delivery commitments, Softberry ensures that every order is delivered exactly as promised. Our operations are supported by regional offices in Indore, Noida, Gurugram, and Bengaluru, enabling us to serve clients efficiently across India. Softberry makes B2B procurement fast, efficient, and truly stress-free.

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Softberry is a smart B2B procurement and printing partner helping businesses simplify their branding, marketing, and corporate supply requirements. With a network of over 1,000 verified sellers, we deliver high-quality printing, packaging, signage, merchandise, and customised branding products. We manage the complete fulfilment process—from enquiry understanding, specification refinement, and seller coordination to production, quality checks, packaging, and dispatch—ensuring accuracy and timely delivery. Guided by the principle “Client is King, and Sellers are Growth Partners,” Softberry focuses on transparency, consistent quality, and reliable execution. We are committed to making sourcing smarter, faster, and more efficient for businesses across India.

Indore | Noida | Gurugram | Bengaluru

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