1. Introduction

Softberry welcomes all verified sellers (“Growth Partners”) to offer quality products and services on our platform. By registering as a seller, you agree to follow the policies below designed to ensure transparency, timely delivery, and a smooth business experience for all stakeholders.

2. Vendor Registration & Verification

• All sellers must complete the onboarding form with valid documents (GST, PAN, Bank Details, Address Proof).

• Softberry may conduct background checks and business verification.

• Misrepresentation of information may lead to suspension.

3. Product & Pricing Policy

• Sellers must quote accurate rates including GST, packaging, transportation and any extra charges.

• Quoted price must be valid for the duration agreed in the RFQ.

• Prices must match the actual invoice submitted.

• Sellers must maintain consistency between sample quality and final production quality.

4. Order Fulfillment & Delivery

• Confirm order acceptance within the specified TAT.

• Follow the approved specification, artwork, and Softberry’s production checklist.

• Ensure timely delivery as per PO timeline.

• Provide dispatch details, packaging photos, QC proof, and tracking information.

• Delays must be communicated proactively.

5. Quality & Compliance

• Material must exactly match the approved final sample.

• Quality check documents, production photos/videos must be uploaded before dispatch.

• Any deviation without approval will be considered a breach of policy.

6. Invoicing & Payment

• Invoice must match the PO (HSN, GST %, quantity, rate, total amount).

• Deal Number must be mentioned clearly on every invoice.

• Only one invoice per PO is allowed unless split billing is approved.

• Payment is released as per Softberry’s payment cycle after:

  • Delivery verification

  • QC approval

  • Successful project closure

7. Communication Guidelines

• All communication must be through Softberry CRM, WhatsApp Business, or Email for tracking.

• Vendors should not engage directly with end clients unless approved.

• All commitments must be written, not verbal.

8. Penalty & Non-Compliance

Softberry reserves the right to apply penalties for:

• Quality issues

• Delivery delays

• Wrong billing or mismatched invoice

• Cancellation due to vendor’s fault

• Repeated non-compliance

Penalties may include:

• Payment hold

• Order cancellation

• Temporary or permanent delisting

9. Confidentiality & Data Protection

• Vendor must not share Softberry’s client details, pricing, artwork, or project files with any third party.

• All data shared by Softberry is confidential.

10. Termination of Seller Account

Softberry may suspend or terminate a seller for:

• Fraudulent activities

• Repeated quality failures

• Violating platform rules

• Misrepresentation

11. Acceptance of Policy

By selling on Softberry, the vendor agrees to comply with all policies. Softberry may update the policy at any time, and continued usage of the platform implies acceptance of updated terms.